Shipping Policy

At Lurea , we strive to make your shopping experience simple, fast, and enjoyable. If you have any questions or encounter any difficulties, our customer service team is here to help you every step of the way. Find out below how we process and ship your orders.

Delivery costs

Enjoy € 3.99 delivery on all your orders, with no minimum purchase.

Shipping and Delivery

Here's how the process works:

• Processing time : Please allow 1-3 business days to prepare and ship your order.
• Tracking Number : Once your order is ready, you will receive an email with your tracking code. It may take up to 24 hours for it to be active on the tracking page.
• Delivery times : Delivery takes on average between 4 and 8 working days after dispatch, via trusted partners such as La Poste.
• You can track your package at any time using your tracking number, available in the shipping confirmation email.

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Reception and Management of Orders

Once your order is delivered, it's time to enjoy your product! In case of unforeseen circumstances, here are the solutions we offer:

• Return or Exchange : If you wish to return or exchange an item, please see our Return Policy for instructions.
• Defective Product : If your item arrives damaged, we'll send you a new one free of charge. If the problem persists, we'll issue a full refund.

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Place an Order

Ordering on Lurea.fr is child's play:

1. Select the desired item and add it to your cart.
2. Check your order details (variants, quantity, etc.) before clicking "Proceed to Payment" .
3. Fill in your delivery information carefully, then confirm.
4. Choose your secure payment method (all transactions are protected by SSL encryption):
   • Paypal
   • MasterCard
   • Visa
   • Maestro
   • American Express
5. Complete your order by following the instructions for the selected payment method.

If you have any concerns, our customer service team is available to guide you.

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Lost Package?

If your order is not delivered or is lost in transit, we promise to send you a new package. If your order remains unaccounted for after 60 days, we will issue a full refund.

Contact Us

Questions or need assistance? Our team is here to help!

E-mail : support@lurea.fr

Hours of operation :

Monday - Friday: 8:00 - 18:00

Saturday and Sunday: 10:00 - 16:00

Average response time : 24 to 48 hours